Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • FAQ
  • Technical Support

Why is it saying my credit card data is invalid?

Written by Nicole Lipnitz

Updated at March 4th, 2026

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • FAQ
    Picaboo User Manual Project Creation Picaboo Yearbooks Customer Feedback and Suggestions Promotions My Account Tips and Tricks Ordering Technical Support
  • Tips and tricks
  • PRICING
  • Shipping
  • Support
    SHIPPING AN EXISTING ORDER PRICING SEND FEEDBACK TO PICABOO TECHNICAL SUPPORT ORDERING A PROJECT CREATING A PROJECT PROMOTIONS/VOUCHERS
+ More

This may happen if your billing address doesn't match the one that's being used in on the order.  If your shipping and billing address are different, be sure to uncheck the box that says they are the same when checking out.  If it's still giving an error, be sure to check with your bank to see what billing address they have on file for you.

invalid payment credit card error

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Why am I having an issue placing my order?
  • What does the “Missing Images” error message mean?

Copyright 2026 – Picaboo.

Knowledge Base Software powered by Helpjuice

Expand