Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Adriana Cardone
adriana@picaboo.com
1
Article
Last Month
0.0%
Discount codes showing as "Invalid" in checkout
Published August 6th, 2026 by Adriana Cardone
When using a coupon code, at check out, and it is coming up as invalid, it could mean the code you are trying to use was entered wrong or is no longer valid. The best way to make sure it is still valid is to check the Coupon's Detail Page. Each coupon has a “See Details” button that shows you what items are included in the sale, and also the expira
Purchasing a Voucher code
Published August 10th, 2026 by Adriana Cardone
Voucher codes are a great way to save on your Picaboo purchase! You can purchase a voucher code directly from the Picaboo Shop . Voucher Options There are currently four voucher options available: $1,000 voucher for only $400 $500 voucher for only $250 $250 voucher for only $125 $100 voucher for only $50 For example, with the $1,000 voucher, you pay
My book arrived with Photos sideways
Published August 10th, 2026 by Adriana Cardone
If your project arrived with photos rotated, please contact customer support and we can fix your project and get a reprint end out to you Sometimes, a photo may print sideways even though it appears correctly oriented in the online preview. This can happen based on how the photo was originally taken and how it was uploaded. Check the Photo Tray Befo
Can I Use a Voucher and Discount Code Together?
Published August 10th, 2026 by Adriana Cardone
Yes! You may be able to use a voucher and a discount or coupon code together. It depends on when your voucher was purchased. Vouchers Purchased On or After January 1, 2026 If your voucher was purchased on or after January 1, 2026 (1/1/26), you can use it together with a valid discount or coupon code on the same purchase. Vouchers Purchased Before Ja
How to Fix a Wrong Shipping Address Before It's Too Late
Published September 2nd, 2026 by Adriana Cardone
Realizing you've entered the wrong shipping address after placing an order can be stressful, but there's good news—solutions exist depending on how quickly you catch the mistake. Understanding your options and the timeline involved will help you resolve the issue smoothly. Act Fast: The 30-Minute Window The key to addressing a shipping address error
How to Import Pages from a Previous Book
Published July 14th, 2026 by Adriana Cardone
You can now import page designs and covers from their previous books into a new project. This feature allows you to reuse your existing layouts and designs instead of recreating pages from scratch. How to Import Pages Open the new book project in the Designer. Click the Layouts button. At the top of the Layouts menu, you will see two options: Save L
Load More