Troubleshooting Adobe Flash Player

Follow

I need help with:

Google Chrome 
Mozilla Firefox 
Apple Safari 
Microsoft Internet Explorer 

 

Google Chrome

 

If you see either of the errors screens above and you already have Adobe Flash Player installed, we can enable Flash through one of two paths.

For the first scenario, simply right clicking on the page and selecting Run this plugin will get you moving along.

 

For the second scenario, we can make sure Flash is enabled through the Settings menu. Click on the dots in the upper right to access Settings.

 

From here, click on Show Advanced Settings near the bottom of the screen

 

Next, scroll down to Privacy and click on Content Settings

 

From here, scroll down to Flash and make sure Ask first before allowing sites to run Flash (recommended) or Allow sites to run Flash is selected.

 Still having trouble? Contact us

 

Mozilla Firefox

 

If you see either of the errors screens above and you already have Adobe Flash Player installed, we can enable Flash through one of two paths.

If you click on Activate Adobe Flash, you'll then see a prompt to change the settings to allow it just for this session, or every time you visit the site.

 

Alternatively, you can change this option in the Settings menu by clicking on the 3 lines in the upper right, and then selecting Add ons (or using the keyboard shortcut Ctrl+Shift+A).

 

From here, you'll see Shockwave Flash, and you can change the settings to either Ask to Activate, Always Activate, and Never Activate.

 

Additionally, you can click on Options

to be taken to the following page. More information on Enable Adobe Flash protected mode can be found here

 

Still having trouble? Contact us

 

Apple Safari

In Safari 10 (releases Fall 2016), Safari will block Flash content and ask users if they would like to enable Flash. See screenshot below:

 

Click on the option for Use Every Time and you're good to go!

Still having trouble? Contact us

 

Microsoft Internet Explorer and Microsoft Edge

Any issues with Flash should be solved simply by making sure you have the most up to date version of Adobe Flash player. To check your version or download Adobe Flash Player, please click here.

Still having trouble? Contact us

Need to contact Picaboo customer care?
For faster service use Chat:

Live Chat
9 am - 7 pm PST
7 days/week

Phone
1-888-466-9252
Monday - Friday
9 am - 5 pm PST

Email - for non-urgent questions
Send us an email
We will answer within 72 business hours

Comments

Powered by Zendesk